Booking Policy

Booking and Delivery:
To secure a product booking, customers are required to make an initial MPESA deposit. We guarantee product delivery within 48 hours of booking confirmation. In the event that a customer needs to cancel their order, a refund is available according to our refund policy.

Refund Policy:
If a cancellation occurs before the product is dispatched, a full refund will be provided. In cases where delivery has already taken place, the refund will be processed minus any applicable charges, as outlined in our refund policy. Refunds are processed within 14 business days.

Monthly Payments and Flexibility:

Monthly Payments:
Monthly payments are set to begin one month after the product’s delivery. This pay-as-you-go approach enhances flexibility and accommodates varying financial circumstances.

Payment Schedule:
Payments are to be made between the 5th and 15th of each month. Adhering to this schedule ensures smooth processing and avoids any disruptions in service.

Account Management and Communication:

Account Creation:
Once the product is delivered and verified, a dedicated account will be established for the purpose of monthly contributions. This account will facilitate transparent and efficient payment tracking.

Communication Channels:
Effective communication is key to the process. We require all customers to maintain communication through WhatsApp, which serves as the primary channel for updates, coordination, and addressing any queries.

Payment Delinquency and Recovery:

Payment Delinquency:
In the unfortunate event of failure to make payments for three consecutive months, the item recovery process will be initiated. We urge customers to communicate any difficulties they might be facing to prevent this situation.

Product Selection and Usage:

Domestic Use Selection:
Customers can select up to 10 items or items worth a minimum of Ksh250,000 for domestic use.

Commercial Use Selection:
Customers opting for commercial use can select up to 20 items or items worth a minimum of Ksh500,000.

These comprehensive terms are designed to create a transparent and reliable hire purchase experience with Koposoko. We are committed to providing our customers with flexibility, efficient communication, and a hassle-free process for acquiring the products they need. Please reach out to us if you have any questions or require further clarification. Your satisfaction is our priority.